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[2003-03-21] Gartner's CRM Rankings
Analyst group Gartner has released its latest customer relationship management (CRM) Magic Quadrant, and concludes that Siebel remains the indisputable category leader. The quadrant is a pictorial representation of how Gartner feels e-business software vendors stand within a given category represented by axis that divide into four boxes: leaders (big on both execution and vision), challengers (big on execution, not as big on vision), visionaries (long on vision, but less ability to execute), and niche players (narrow vision and execution alike).
[2003-03-21] Online Microsoft CRM Application Debuts
"Certainly, Microsoft could muster the capital and resources to do this," said Aberdeen analyst Denis Pombriant, "but launching an online edition is not as simple as putting a wrapper on software. It is a whole new business plan and a sizable investment." Microsoft Business Solutions and partner Surebridge have introduced the first hosted version of Microsoft CRM, called CRM Online.
[2003-03-20] Microsoft Strengthens HelpDesk Features in CRM
Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft (Quote, Company Info) has inked a deal with Network Associates (Quote, Company Info) to marry a customer help-desk system into its CRM software.
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