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[2003-12-05] New CRM Product Spotlight
Siebel Systems has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand--UpShot Edition. The launch of additional features for tracking service and support interactions aims at providing users with a comprehensive, 360-degree view of the customer, beginning with marketing and sales interactions and continuing through the service and support cycle, according to Siebel. In addition, Siebel CRM OnDemand--UpShot Edition now offers functionality to support customer requests, issue resolution, and other postsales activities, and all these additions are available at no additional cost.
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