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[2004-04-23] New Product Spotlight
KANA has announced the release of its service resolution management (SRM) solutions, targeted to help reduce the costs associated with resolving customer issues through assisted and self-service applications. KANA SRM includes KANA Self-Service applications (to provide customers with multichannel tools and a service portal to help manage their relationship with the enterprise); KANA Assisted Service (to provide service agents with current and consistent knowledge); and KANA Proactive Service (for planning, automating, scheduling, and the delivery of outbound customer-service messages).
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