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[2005-01-24] Microsoft CRM: Generic Web Development?
Microsoft CRM is designed to be customizable. Also the conception of Microsoft CRM - it is a web-based application - sure it has the MS Outlook client, but this is auxiliary. So think about MS CRM as your web front. We do, however understand that programmers should be given examples on how to modify MS CRM. We are trying to cover this in this small article.
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