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[2005-03-25] Microsoft CRM Implementation – Fundamental CRM Principles Revision
Microsoft CRM is a relatively new player on the now becoming traditional CRM software applications market.

[2005-03-21] Conversagent Launches Automated Service Agent For Time Warner Cable
Conversagent, a developer of customer service software solutions, today announced the launch of a branded Automated Service Agent (ASA) for Time Warner Cable called "Ask TWC".

[2005-03-11] Microsoft CRM Connector: Lotus Notes Domino, CommuniGate Pro, PostFix, Exim, Oracle Collaboration Suite, GroupWise
Microsoft Business Solutions is promoting its own CRM - Microsoft CRM. Microsoft CRM is gaining market share in small, mid-size and even large company CRM markets.