[2009-11-30] Hospital System An Ideal Target For CRM Community America's population is getting older all the time. Changes to the healthcare system may mean that a lot more people will soon have health insurance, too. It could be extremely beneficial to the CRM community, then, if hospitals learn the value of CRM software.
[2009-11-16] Setting Up CRM Software For Your Business Here's some thoughts from Andrew Mulvenna that's worth repeating, How Integrated, Web-Based Software Makes Business More Efficient:
[2009-11-02] IBM Exec Places Bet Against CRM Businesses and individuals in the CRM industry may want to watch their backs while working harder than ever. An IBM exec has been quoted as saying that CRM (along with ERP) will be more or less left in the dust.