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Newsletter Archive: 2010
Is Sugar 6 CRM Open Source?
SugarCRM's recent launch of Sugar 6 CRM raised the thorny "but is it open source" question yet again. The question puts too much weight on the accessibility of the product's source code or whether the product has a large enough user community.

http://www.crmproductreview.com/2010/0719.html
07.19.10
Sprint Wins CRM Excellence Award
When it comes to CRM and customer experience, Sprint is at the head of the class, according to Gartner and 1to1 Media. Sprint beat out many other organizations in order to win a 2010 Gartner and 1to1 Media CRM Excellence Award in the category of customer experience.

http://www.crmproductreview.com/2010/0706.html
07.06.10
CDC Pivotal Social CRM Launches
Not too long ago, LinkedIn acquired its 70 millionth member. Later this year, a Facebook-centric movie written by Aaron Sorkin and directed by David Fincher is due to come out.

http://www.crmproductreview.com/2010/0621.html
06.21.10
Results CRM QuickBook Integration Gets Thumbs Up From Intuit
As the company responsible for products like Quicken and TurboTax, Intuit is a trusted name when it comes to financial software, and when it comes to CRM products, Intuit in turn trusts Results Software.

http://www.crmproductreview.com/2010/0607.html
06.07.10
How To Choose The Correct CRM Community Platform
Here are several excerpts from an article by Christopher Andrews, a senior analyst at Forrester Research, 7 Tips for Choosing a Community Platform.  Be sure to check out the complete source article for more on each tip:

http://www.crmproductreview.com/2010/0524.html
05.24.10
Learning Possibilities Group Applauds Microsoft CRM System
Microsoft Dynamics CRM v4 has earned the approval of the Learning Possibilities Group. The Learning Possibilities Group announced this morning that it's implemented Microsoft's offering to support 250,000 users.

http://www.crmproductreview.com/2010/0510.html
05.10.10
SugarCRM Introduces New User Interface
SugarCRM, a provider of open source customer relationship management software, has introduced the beta release of Sugar 6. Sugar 6 is designed for speed. The application features a revamped User Setup wizard.

http://www.crmproductreview.com/2010/0426.html
04.26.10
Microsoft Previews Dynamics CRM
Microsoft has introduced the Community Technical Preview 3 (CTP3) for its next roll out of Microsoft Dynamics CRM. The CTP is primarily aimed at software developers within the partner base of Microsoft Dynamics CRM, including independent software vendors, global system integrators, hosting partners and value added resellers..

http://www.crmproductreview.com/2010/0405.html
04.05.10
BatchBook CRM Comes To The Google Apps Marketplace
BatchBlue Software has added BatchBook, a social customer relationship management tool, to the Google Apps Marketplace, Google's recently launched online storefront for Google Apps products and services.

http://www.crmproductreview.com/2010/0322.html
03.22.10
Castle CRM, Sage Take Cloud Computing Forward
By the end of 2010, Facebook will be the top social network in all but 25 countries, according to new CRM predictions from Gartner.

http://www.crmproductreview.com/2010/0301.html
03.01.10
CRM Giant Alters Exec Lineup
A top company in the CRM industry now itself has a new leader. Lots of them, actually. SAP CEO Leo Apotheker has been replaced by Bill McDermott and Jim Hagemann Snabe, who will act as co-CEOs. And a few other alterations to the exec lineup occurred at the same time.

http://www.crmproductreview.com/2010/0215.html
02.15.10
Castle CRM, Sage Take Cloud Computing Forward
As the benefits of cloud computing become more and more obvious - and as more and more time passes without any catastrophes occurring - this method of distributing loads is growing increasingly popular.

http://www.crmproductreview.com/2010/0201.html
02.01.10
Common CRM Failings (From A Salesperson's Perspective)
In some organizations, salespeople wield a lot of power, which makes a certain amount of sense given that they're the ones who bring in the money. Folks in the CRM industry might do well to pay attention to the ways in which CRM systems annoy salespeople, then.

http://www.crmproductreview.com/2010/0118.html
01.18.10
Pepsi Adopts Super Bowl CRM Program
It's no secret that Super Bowl commercials cost a ton of money, and whether or not you agree with this practice, there are a number of people who plan their Super Bowl bathroom breaks around the ads, not the football.

http://www.crmproductreview.com/2010/0104.html
01.04.10

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