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Verint Four Time Winner Of 'Service Winner' Award
By John Vinson
Expert Author
Article Date: 2011-03-21
When your company is awarded CRM magazine's most prestigious award four times in a row, brand image continues to increase. Verint Systems is a CRM developer who has continued to be the company others look up to. Their WFO (Workforce Optimization) suite 'Verint Witness Actionable Solutions (VWAS) received the magazine's "Service Winner" award, beating out three other candidates.
Along with the most sought after award, they also took home the "Service Elite" award. This award is given for "stellar success and rock-solid ROI using CRM processes and technology". The Impact 360 Workforce Optimization suite was responsible for the win.
The awards for the magazine are divided into seven distinct categories, with four vendors per category. Within each category, the magazine looks for three core elements:
- customer satisfaction
- product functionality
- company direction
CRM magazine said this of Verint's accolades, "The company's Impact 360 solution is seen by analysts as the gold standard by which all other WFO solutions are evaluated."
Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions, said this of winning the awards, "To have both Verint and VSP Vision Care honored in CRM's Service Awards program this year is a tremendous honor" she continues, "It reflects what the market and especially our customers think about our vision and continued market innovation, as well as our ongoing commitment to their success--as reflected through the highest customer satisfaction scores."
About the Author:
John is a staff writer for WebProNews.
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