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Top Articles
CRM To Become More Social In 2010
[2010-03-01] By the end of 2010, Facebook will be the top social network in all but 25 countries, according to new CRM predictions from Gartner.
CRM Giant Alters Exec Lineup
[2010-02-15] A top company in the CRM industry now itself has a new leader. Lots of them, actually. SAP CEO Leo Apotheker has been replaced by Bill McDermott and Jim Hagemann Snabe, who will act as co-CEOs. And a few other alterations to the exec lineup occurred at the same time.
Castle CRM, Sage Take Cloud Computing Forward
[2010-02-01] As the benefits of cloud computing become more and more obvious - and as more and more time passes without any catastrophes occurring - this method of distributing loads is growing increasingly popular. And today, Sage North America, Castle CRM, and one other company gave it a few more votes of confidence.
Common CRM Failings (From A Salesperson's Perspective)
[2010-01-18] In some organizations, salespeople wield a lot of power, which makes a certain amount of sense given that they're the ones who bring in the money. Folks in the CRM industry might do well to pay attention to the ways in which CRM systems annoy salespeople, then.
Pepsi Adopts Super Bowl CRM Program
[2010-01-04] It's no secret that Super Bowl commercials cost a ton of money, and whether or not you agree with this practice, there are a number of people who plan their Super Bowl bathroom breaks around the ads, not the football. So it seems that Pepsi's giving CRM a huge endorsement by skipping ads in favor of a CRM program this year.
CRM Software Makes Inroads In Tinseltown
[2009-12-21] We'll admit from the start: this isn't the same as having the words "CRM is great" shown at the start of every movie. And it's really not the same as Hollywood's stars "doing lunch" with everyone in the CRM industry.
Salesforce.com Racks Up CRM Market Awards
[2009-12-07] It's always nice for a company when it wins an award. Winning two - or even three - is better still. But Salesforce.com won four CRM Market Awards from CRM Magazine last week, which definitely seems like an accomplishment worth documenting. And Salesforce's CEO was honored, too.
Hospital System An Ideal Target For CRM Community
[2009-11-30] America's population is getting older all the time. Changes to the healthcare system may mean that a lot more people will soon have health insurance, too. It could be extremely beneficial to the CRM community, then, if hospitals learn the value of CRM software.
Setting Up CRM Software For Your Business
[2009-11-16] Here's some thoughts from Andrew Mulvenna that's worth repeating, How Integrated, Web-Based Software Makes Business More Efficient:
IBM Exec Places Bet Against CRM
[2009-11-02] Businesses and individuals in the CRM industry may want to watch their backs while working harder than ever. An IBM exec has been quoted as saying that CRM (along with ERP) will be more or less left in the dust.
LoopFuse CRM Now available On Saleforce
[2009-10-20] Marketing automation firm, LoopFuse has added its "OneView" to the Salesforce.com AppExchange. LoopFuse OneView and Salesforce CRM combined will help businesses improve sales and increase revenue.
Ebix Acquires E-Z Data, Talks CRM Development
[2009-10-05] E-Z Data - along with its CRM software aimed at the financial services industry - has found a new home, in a manner of speaking. Ebix acquired E-Z Data for $50.35 million late last week, and now intends to make CRM solutions much more commonplace.
Bluewolf Gets Spotlight, Talks CRM
[2009-09-22] Things are going well for Bluewolf, which deals in consulting and remote database administration. Over the past month or so, the company's been recognized three different times, with one award coming from what may be a familiar publication: CRM magazine.
Salesforce Targets Small Businesses With Contact Manager
[2009-09-02] Customer relationship management firm Salesforce.com, has introduced Contact Manager Edition, an application aimed at businesses with one or two employees.
Customer Dynamics Ranked Among Microsoft's Top CRM Partners
[2009-08-17] Members of the CRM community who are looking for some sort of ally, role model, or even employer may have found it in Customer Dynamics. At a recent conference, Microsoft recognized the Salt Lake City-based company for being superior in a couple of different ways.
Global CRM Market Up 12.5% In 2008
[2009-08-04] The global CRM market revenue reached $9.15 billion in 2008, a 12.5 percent increase from 2007 revenue of $8.13 billion, according to Gartner.
Microsoft Connects Dynamics CRM To Twitter
[2009-07-20] It's getting to the point that Twitter is hard to avoid; in fact, a study released today determined that the site's received about $48 million in free media coverage. It makes a fair amount of sense, then, that Microsoft's decided to integrate its Dynamics CRM software with Twitter.
Salesforce Refreshes iPhone App
[2009-06-22] Hardware and software go hand in hand, and can often act to hold each other back. But Apple and Salesforce recently took some steps forward that leave them pretty much in harmony, as Salesforce CRM Mobile has been upgraded to take advantage of the iPhone 3.0 operating system.
SugarCRM Takes Steps Forward
[2009-06-01] Sugar CRM 5.5 has arrived in beta form, and this new version of the open source management application promises to offer several improvements over the old one. Chief among them are mobile features and superior Web services.
Maximizer's CRM Solutions Receive Several Nods
[2009-05-11] Maximizer Software is on a roll. Six days ago, there was an announcement that two companies signed its partner program, and even more recently, Maximizer Mobile CRM was certified through the Sprint Smartphone Certification Program to work on Sprint networks.
Funnela A Decent CRM Starting Point
[2009-04-27] As everyone who's ever watched the movie "What About Bob?" knows, some of life's more complicated or intimidating issues are best addressed by taking baby steps. And where CRM is concerned, Funnela is a software program that is supposed to be pretty approachable for people new to the field.
Oracle, Google Make CRM Moves
[2009-04-13] A whole lot of people like Google; a look at the corporation's share of the search market (around 65 percent) proves this point. And Siebel and its parent company, Oracle, have a ton of fans, too. So quite a few folks should be happy to hear that the entities behind all these names are now working together on CRM-related matters.
Salesforce Adds Twitter Analytics
[2009-03-31] I think we can all agree that collecting customer feedback is a good thing, right?
Salesforce.com Now Offers Twitter Analytics
[2009-03-31] I think we can all agree that collecting customer feedback is a good thing, right?
Morph Labs Announces Beta Version Of CRM Solution
[2009-03-19] Even in the best of times, businesses need to stay on top of what's happening and keep up with any changes. This holds especially true in the "econalyptic" environment in which we now find ourselves. And the aptly named Morph Labs aims to help companies meet the challenge.
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