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Top Articles
Sprint Wins CRM Excellence Award
[2010-07-06] When it comes to CRM and customer experience, Sprint is at the head of the class, according to Gartner and 1to1 Media. Sprint beat out many other organizations in order to win a 2010 Gartner and 1to1 Media CRM Excellence Award in the category of customer experience.
CDC Pivotal Social CRM Launches
[2010-06-21] Not too long ago, LinkedIn acquired its 70 millionth member. Later this year, a Facebook-centric movie written by Aaron Sorkin and directed by David Fincher is due to come out. And a man's execution was even recently announced on Twitter. So social media is important, and CDC Software is recognizing that with a new CRM solution.
Results CRM QuickBook Integration Gets Thumbs Up From Intuit
[2010-06-07] As the company responsible for products like Quicken and TurboTax, Intuit is a trusted name when it comes to financial software, and when it comes to CRM products, Intuit in turn trusts Results Software. The Results CRM and QuickBooks Integration was recently tested by a Gold-Certified Intuit Application Developer, and it received a score of 9.75.
How To Choose The Correct CRM Community Platform
[2010-05-24] Here are several excerpts from an article by Christopher Andrews, a senior analyst at Forrester Research, 7 Tips for Choosing a Community Platform. Be sure to check out the complete source article for more on each tip:
Learning Possibilities Group Applauds Microsoft CRM System
[2010-05-10] Microsoft Dynamics CRM v4 has earned the approval of the Learning Possibilities Group. The Learning Possibilities Group announced this morning that it's implemented Microsoft's offering to support 250,000 users.
SugarCRM Introduces New User Interface
[2010-04-26] SugarCRM, a provider of open source customer relationship management software, has introduced the beta release of Sugar 6.
Microsoft Previews Dynamics CRM
[2010-04-05] Microsoft has introduced the Community Technical Preview 3 (CTP3) for its next roll out of Microsoft Dynamics CRM.
BatchBook CRM Comes To The Google Apps Marketplace
[2010-03-22] BatchBlue Software has added BatchBook, a social customer relationship management tool, to the Google Apps Marketplace, Google's recently launched online storefront for Google Apps products and services.
CRM To Become More Social In 2010
[2010-03-01] By the end of 2010, Facebook will be the top social network in all but 25 countries, according to new CRM predictions from Gartner.
CRM Giant Alters Exec Lineup
[2010-02-15] A top company in the CRM industry now itself has a new leader. Lots of them, actually. SAP CEO Leo Apotheker has been replaced by Bill McDermott and Jim Hagemann Snabe, who will act as co-CEOs. And a few other alterations to the exec lineup occurred at the same time.
Castle CRM, Sage Take Cloud Computing Forward
[2010-02-01] As the benefits of cloud computing become more and more obvious - and as more and more time passes without any catastrophes occurring - this method of distributing loads is growing increasingly popular. And today, Sage North America, Castle CRM, and one other company gave it a few more votes of confidence.
Common CRM Failings (From A Salesperson's Perspective)
[2010-01-18] In some organizations, salespeople wield a lot of power, which makes a certain amount of sense given that they're the ones who bring in the money. Folks in the CRM industry might do well to pay attention to the ways in which CRM systems annoy salespeople, then.
Pepsi Adopts Super Bowl CRM Program
[2010-01-04] It's no secret that Super Bowl commercials cost a ton of money, and whether or not you agree with this practice, there are a number of people who plan their Super Bowl bathroom breaks around the ads, not the football. So it seems that Pepsi's giving CRM a huge endorsement by skipping ads in favor of a CRM program this year.
CRM Software Makes Inroads In Tinseltown
[2009-12-21] We'll admit from the start: this isn't the same as having the words "CRM is great" shown at the start of every movie. And it's really not the same as Hollywood's stars "doing lunch" with everyone in the CRM industry.
Salesforce.com Racks Up CRM Market Awards
[2009-12-07] It's always nice for a company when it wins an award. Winning two - or even three - is better still. But Salesforce.com won four CRM Market Awards from CRM Magazine last week, which definitely seems like an accomplishment worth documenting. And Salesforce's CEO was honored, too.
Hospital System An Ideal Target For CRM Community
[2009-11-30] America's population is getting older all the time. Changes to the healthcare system may mean that a lot more people will soon have health insurance, too. It could be extremely beneficial to the CRM community, then, if hospitals learn the value of CRM software.
Setting Up CRM Software For Your Business
[2009-11-16] Here's some thoughts from Andrew Mulvenna that's worth repeating, How Integrated, Web-Based Software Makes Business More Efficient:
IBM Exec Places Bet Against CRM
[2009-11-02] Businesses and individuals in the CRM industry may want to watch their backs while working harder than ever. An IBM exec has been quoted as saying that CRM (along with ERP) will be more or less left in the dust.
LoopFuse CRM Now available On Saleforce
[2009-10-20] Marketing automation firm, LoopFuse has added its "OneView" to the Salesforce.com AppExchange. LoopFuse OneView and Salesforce CRM combined will help businesses improve sales and increase revenue.
Ebix Acquires E-Z Data, Talks CRM Development
[2009-10-05] E-Z Data - along with its CRM software aimed at the financial services industry - has found a new home, in a manner of speaking. Ebix acquired E-Z Data for $50.35 million late last week, and now intends to make CRM solutions much more commonplace.
Bluewolf Gets Spotlight, Talks CRM
[2009-09-22] Things are going well for Bluewolf, which deals in consulting and remote database administration. Over the past month or so, the company's been recognized three different times, with one award coming from what may be a familiar publication: CRM magazine.
Salesforce Targets Small Businesses With Contact Manager
[2009-09-02] Customer relationship management firm Salesforce.com, has introduced Contact Manager Edition, an application aimed at businesses with one or two employees.
Customer Dynamics Ranked Among Microsoft's Top CRM Partners
[2009-08-17] Members of the CRM community who are looking for some sort of ally, role model, or even employer may have found it in Customer Dynamics. At a recent conference, Microsoft recognized the Salt Lake City-based company for being superior in a couple of different ways.
Global CRM Market Up 12.5% In 2008
[2009-08-04] The global CRM market revenue reached $9.15 billion in 2008, a 12.5 percent increase from 2007 revenue of $8.13 billion, according to Gartner.
Microsoft Connects Dynamics CRM To Twitter
[2009-07-20] It's getting to the point that Twitter is hard to avoid; in fact, a study released today determined that the site's received about $48 million in free media coverage. It makes a fair amount of sense, then, that Microsoft's decided to integrate its Dynamics CRM software with Twitter.
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