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Top Articles
Salesforce Refreshes iPhone App
[2009-06-22] Hardware and software go hand in hand, and can often act to hold each other back. But Apple and Salesforce recently took some steps forward that leave them pretty much in harmony, as Salesforce CRM Mobile has been upgraded to take advantage of the iPhone 3.0 operating system.
SugarCRM Takes Steps Forward
[2009-06-01] Sugar CRM 5.5 has arrived in beta form, and this new version of the open source management application promises to offer several improvements over the old one. Chief among them are mobile features and superior Web services.
Maximizer's CRM Solutions Receive Several Nods
[2009-05-11] Maximizer Software is on a roll. Six days ago, there was an announcement that two companies signed its partner program, and even more recently, Maximizer Mobile CRM was certified through the Sprint Smartphone Certification Program to work on Sprint networks.
Funnela A Decent CRM Starting Point
[2009-04-27] As everyone who's ever watched the movie "What About Bob?" knows, some of life's more complicated or intimidating issues are best addressed by taking baby steps. And where CRM is concerned, Funnela is a software program that is supposed to be pretty approachable for people new to the field.
Oracle, Google Make CRM Moves
[2009-04-13] A whole lot of people like Google; a look at the corporation's share of the search market (around 65 percent) proves this point. And Siebel and its parent company, Oracle, have a ton of fans, too. So quite a few folks should be happy to hear that the entities behind all these names are now working together on CRM-related matters.
Salesforce Adds Twitter Analytics
[2009-03-31] I think we can all agree that collecting customer feedback is a good thing, right?
Salesforce.com Now Offers Twitter Analytics
[2009-03-31] I think we can all agree that collecting customer feedback is a good thing, right?
Morph Labs Announces Beta Version Of CRM Solution
[2009-03-19] Even in the best of times, businesses need to stay on top of what's happening and keep up with any changes. This holds especially true in the "econalyptic" environment in which we now find ourselves. And the aptly named Morph Labs aims to help companies meet the challenge.
7 Billion People Offers CRM For Online Retailers
[2009-03-02] 7 Billion People, a provider of Web personalization software, has introduced WebLegend, a software solution that allows online retailers to adapt Web pages in real-time to match customer's preferences.
Is Your Small Business Using CRM Software?
[2009-02-10] Here are several excerpts from an article by Dale Vile, Research Director for Freeform Dynamics, CRM Promise and Practicality for the Smaller Business. Be sure to also check out my commentary at the end of this post:
Things To Remember When Shopping For CRM Software
[2009-01-27] For many companies a good CRM (Customer Relationship Management) program is a holy grail of sorts.
CRM Makes The Mobile Jump
[2009-01-05] Here are several excerpts from interesting article by Brendan Read, Senior Contributing Editor with Customer Interaction Solutions, Mobile CRM: Are We There Yet?:
When Exactly is The Time to Spend On CRM Software?
[2008-12-08] Here's a fabulous article by Gene Marks, CPA and owner of the Marks Group, that can help small business owners to identify when they should be considering a new technology investment, The Technology Tipping Point:
Avature Launches Recruiting CRM 2.0
[2008-11-13] Avature, a provider of Enterprise 2.0 Human Capital Management solutions, has released its version 2.0 of its Recruiting CRM.
Entellium says Goodbye
[2008-10-27] The software industry often expounds that you are 1st, 2nd or 3rd in your category or simply out of business. The question I pose is whether the announcement that Entellium, makers of Rave CRM, has closed its doors, is an early warning of more fallout to come in the CRM space.
Maximizer Releases New Mobile CRM
[2008-10-16] Maximizer Software has released its latest customer relationship management (CRM) software called MaximizerCRM 10.5.
Oracle Introduces Social CRM
[2008-10-02] Things like MySpace, Facebook, and Twitter have proven to be extraordinarily popular and frequently useful. It's social sites and applications like these, really, which led to the term "Web 2.0." And now Oracle's seeking to bridge a gap and benefit from the phenomenon by introducing what it calls Social CRM.
Today’s CRM Landscape
[2008-09-15] This article provides a fairly comprehensive look at the "state-of-the art" from 8 leading CRM technology solution companies (listed below) that should broaden your perspective on what CRM technologies can do for your organization:
Does a New Website Hold the Secret to Great Customer Service?
[2008-08-27] A friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. It's an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at the same time it's pitching the on-demand platform to companies for use on their own web sites.
Migrating Data to Microsoft's CRM 4.0
[2008-08-04] I have started the data migration from our own homegrown CRM system to Microsoft's CRM 4.0. The data set is pretty large, not millions of records but large enough that I can't manually massage the data.
sales-i Product Gains CRM Functionality
[2008-07-15] The economy's not in great shape right now, and if money isn't already tight where you work, it seems wise to at least anticipate that possibility. So businesses looking to save a little cash should be happy to hear that sales-i "has boosted its sales intelligence service by adding some key CRM functionality."
Pivotal 6.0 CRM Software Suite Wins Award
[2008-06-20] The winners of ISM's 2008 Top 15 CRM Software Awards have been announced, and they're being praised for achieving significant improvements in many areas. One of the top products is CDC Software's Pivotal 6.0 CRM software suite.
Sega Might Hand Over CRM Account's Reigns
[2008-05-15] Certain companies will want to find their hats - or at least their best brochures - and get ready to toss everything into the ring. Rumor has it that Sega, the household-name videogame company, is looking for a direct marketing agency to manage its CRM account.
Salesforce for Google Apps
[2008-04-14] Salesforce, a leading CRM solution provider has announced the release of Salesforce for Google Apps, which will see Google's range of communication and collaboration tools integrated into Salesforce's various customer management applications.
Oracle's Latest Release Of Their CRM Product
[2008-03-24] For those who follow the enterprise software space, there is some news this week regarding Oracle's latest release of their CRM product. However, there are really two stories here: what Oracle is doing with the CRM product, and how they are engaging with the market.
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